Privacy Policy and Data Storage

Last updated: August 2026

This privacy policy explains how Creative Change Counselling collects, uses, and protects any personal information you provide when using this website.

As a psychotherapy practice, confidentiality and data protection are central to my work. I am committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information Is Collected

The only way personal data is collected through this website is when you voluntarily fill out the "Contact Me" form or email me directly. This information may include your:

• Name
• Email address
• Phone number
• Any personal message or brief details about your inquiry you choose to share

This website does not feature user accounts, payment portals, or automated tracking databases.

2. How Your Information Is Used

I use the information you submit via the contact form solely to:

• Respond directly to your inquiry.
• Discuss scheduling an initial consultation or potential services.

3. Data Storage and Security

I take data security very seriously.

• No Database Storage: Your personal details are not stored on this website's server or an online database.
• Email Transmission: When you submit the contact form, the information is transmitted securely as an email directly to my private, secure inbox.
• Further Care: If we proceed to work together, any clinical notes or client records will be managed under a separate, comprehensive clinical confidentiality agreement that we will review during our first session. If we do not work together, your email inquiry will be securely deleted.

4. Sharing Your Information

I will never sell, rent, distribute, or lease your personal information to third parties. Your details are kept strictly confidential and are only shared if required by law (such as a court order) or in accordance with professional ethical frameworks regarding safeguarding.

5. Your Rights

Under the UK GDPR, you have the right to request access to the personal data I hold about you, or to request that I delete it.

6. Contact Me

If you have any questions about this privacy policy or how your data is handled, please contact me directly at:

• Name: Samantha Allen
• Email: samantha@creativechangecounselling.co.uk
• ICO Registration Number: [ZB615437].